We review your website, hosting arrangements and technical setup. For existing websites, we identify compatibility issues or repairs that may need attention before ongoing care begins.
We agree on the services your plan includes, such as hosting, backups, software updates and content changes. We also explain support arrangements, renewal costs and any work charged separately.
We carry out the agreed maintenance tasks and check key website functions after updates. Where content support is included, we help keep your business information, images and services current.
When you need a change or notice a problem, you can contact us for assistance. We review the request, explain the next steps and confirm any additional costs before starting work outside your plan.
We handle the agreed hosting and maintenance tasks, reducing the technical work you need to manage yourself.
Keep your website aligned with your business through updates to contact details, opening hours, service information and images.
Scheduled backups provide a recovery option if something goes wrong. Your plan specifies backup frequency, retention and the restoration support included.
Know what your plan covers, how to request support and when additional work requires a separate quote.
Depending on your plan, services may include hosting, SSL certificate support, scheduled backups, WordPress updates, website checks and an allowance for content changes.
We confirm the inclusions, maintenance schedule and exclusions before your plan starts.
Yes, where content updates are included in your plan. These may cover changes to existing text, images, contact details, opening hours or service information.
New pages, substantial copywriting, layout changes and additional functionality may require a separate quote.
Contact us with details of the issue, and we will investigate within your agreed support arrangements.
The response and recovery options depend on the cause, available access, backups and your plan’s scope. Major repairs, malware removal and third-party service problems may require separately quoted work.
These are only included where specified in your plan. Domain renewals, business email, premium plugins and other licences may have separate charges.
We explain the relevant costs and account responsibilities before setup or transfer.
Yes. We can help configure an address such as hello@yourbusiness.com.au, subject to access to your domain settings and a suitable email service.
If you already have a domain or email provider, we review the existing setup before recommending changes.
Based in Melbourne, we help businesses build professional, user-friendly websites that are easy to manage and built for long-term value.
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